We know from the data reported by consumer goods companies that many, especially small ones, need help answering TSC key performance indicators for surveys from retailers. In 2017, TSC began developing easy-to-use tools to help these companies collect supply chain data, reduce the cost to implement TSC KPIs, and strengthen the “market signal” in our theory of change. Through surveys and testing, we understood that any barriers to adoption of our system mean less progress on supply chain sustainability. We also know that many KPI responses scored low or were simply “We are unable to determine at this time”. We found that companies that are able to answer have needed to create their own methods for collecting data and calculating responses, meaning there is duplication of effort.

Internal Coordination of Resources for Responding

Benefit of Using Respondent Tools